Right now, Harmonia is only available to customers within Australia. We don't currently ship internationally, but we hope to expand in the near future.
All orders are dispatched from our warehouse in Alexandria, New South Wales within the
following timeframes:
- Single product orders and initial subscription orders: within 2–3 business days of order confirmation and acceptance
- Subscription renewal orders: within 2–3 business days of each successful recurring payment on your renewal date
Orders are not dispatched on weekends or Australian public holidays. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Delivery costs are calculated and displayed at checkout based on your delivery address and chosen shipping method. The price displayed at checkout is inclusive of delivery to your nominated address.
For subscription orders, the delivery cost agreed to at checkout will be added to your subscription fees and charged on each subsequent renewal date, unless you are notified otherwise.
We offer free shipping for all Australian orders with a value of $99 and above.
Dea Wellness ships all orders via Australia Post. The following shipping options are available at checkout:
- Standard shipping
Same state (NSW): 2-4 business days
Interstate: 3-6 business days
- Express shipping
Same state (NSW): 1-2+ business days
Interstate: 1-3+ business days
All delivery timeframes are estimates only and commence from the date of dispatch, not the date of order. Delivery times are subject to postal delays and circumstances beyond our control. Dea Wellness does not warrant or guarantee that your order will be delivered within the timeframes indicated and will not be liable for any loss or damage suffered as a result of or in connection with late deliveries. Third party courier terms apply to the delivery of your order.
We will deliver your order to the address provided at checkout. Please ensure your delivery address is correct at the time of placing your order.
If you have a subscription, you are responsible for keeping your delivery address up to date. You must update your delivery address via your customer account at least 2 business days before your next renewal date. If you fail to do so, Dea Wellness will not be liable for any products delivered to an old or incorrect address and will not provide a replacement or refund.
To update your delivery address for a subscription, log into your customer portal or contact us at hello@deawellness.com as soon as possible.
We can deliver to PO Boxes and parcel lockers via Australia Post. Simply enter your PO Box or parcel locker address at checkout.
Once your order has been dispatched you will receive a shipping confirmation email containing your Australia Post tracking number. You can track your delivery at auspost.com.au. If you have not received a tracking number within 3 business days of placing your order please contact us at hello@deawellness.com.
If your order has not arrived within the expected delivery timeframe, please check your tracking information first via auspost.com.au using the tracking number provided in your shipping confirmation email. If your tracking information shows your order has been delivered but you have not received it, or if your order has not been updated within a reasonable period, please contact us at hello@deawellness.com and we will endeavour to assist you to ensure your delivery arrives.
If your order arrives damaged please email us at hello@deawellness.com with your order number and a photo of the damage as soon as possible after receiving your order. We will assess each claim on a case by case basis and work to find an appropriate resolution in accordance with Australian Consumer Law.
