1. CHANGE OF MIND REFUNDS AND RETURNS

1. Due to health regulations and the consumable nature of our Products, we do not accept returns, or offer refunds or exchanges, for change of mind once an Order has been processed and dispatched. Please review your cart carefully before completing your purchase, noting the disclaimers in relation to our Products in clause 4 of our Terms of Service.
2. However, at Dea Wellness, we want you to be satisfied with our Products. If you have any questions, or issues with your Products upon receiving them (for example, if a Product arrives damaged or defective), please reach out to us directly so we can help troubleshoot the issue. You can contact us via the contact form on our Website or by emailing us at hello@deawellness.com.

2. DEFECTIVE PRODUCTS

1. We will provide a full refund of the price paid for a Product if we determine that:

a) Product you have ordered was not received by you solely due to failure by us;

b) Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

c) Product is defective, in accordance with clause 10.2(b), in which case we may provide store credit, a replacement or a full refund of the price paid for a Product.

2. (Defective products) The following process applies to any Product you believe to be defective.

1. If you believe your Product is defective, please contact us using the details provided on our Website with a full description of the defect, including clear images of the Product and packaging, your order number and any applicable batch/lot number.

2. If we determine that your Product may be defective, we will request that you send the Product back to us for further inspection. We reserve the right to further inspection before deeming a Product defective.

3. If we determine in our reasonable opinion that the Product is not defective, or is defective due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

4. If we determine that the Product is defective, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the defect. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

5. If you fail to comply with the provisions of this clause 10 in respect of a defective Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the defective Product.

6. Nothing in this clause 10 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.